General FAQ

Ordering & Shipping

1. Do you offer free shipping?
  Yes — free U.S. shipping for orders over $50
When will my order ship?
Orders placed by 2 PM ET, Monday through Friday (excluding holidays), will ship same day.
How long does shipping take?
It depends on your location and shipping method. Typical transit is 2–7 business days within the continental U.S.
Do you ship outside the U.S.?
No — currently we only offer U.S. shipping.
How can I track my order?
Once shipped, you will receive a confirmation email with tracking information.
What if my package is lost or delayed?
Contact us at info@drgaffneybestfoot.com or call or text at 423-3020859. We will investigate with the carrier and help resolve the issue.

What’s your return policy?
Returns/exchanges are accepted within 30 days of purchase, provided the product is unused, in original condition, and with original packaging minus the shipping cost. Gently used products may be eligible for a 50% refund. Please submit photos for evaluation. Please check out our full refund policy here.
How do I initiate a return or exchange?
Email sales@drgaffneybestfoot.com or call or text 423-302-0859 with your order number and reason. We’ll issue a Return Authorization and send instructions.
Who pays return shipping?
You, the customer, are responsible for return shipping costs unless the return is due to our error (wrong item, defective, etc.).
When will I receive my refund?
After we receive and inspect the return (usually within 10 business days), we’ll process your refund to the original payment method. Please allow additional time for your bank or card issuer to process the refund.
What if I received a damaged or incorrect item?
Please contact us immediately. We’ll arrange for a replacement or full refund (including return shipping) upon verification.

How do I choose the right size or product?
Most product listings include a “how to choose” guide. Also I have blog posts and YouTube episodes that provide guidance as well. Text or call with any questions at 423-302-0859 or email info@drgaffneybestfoot.com
Are your products safe for all foot conditions?
Our products are curated by a podiatrist, but they are NOT a substitute for medical treatment. If you have a foot condition, consult your doctor before using. ** Persons with diabetes, poor circulation, or neuropathy should not use these products until their own podiatrist evaluates their foot for safety of use.
Can I combine discounts or use coupon codes with free shipping?
Certain coupons and free shipping may not stack. Any exclusions or stacking rules will be noted in the coupon terms.

Do I need an account to order?
You can checkout as a guest or create an account to track orders more easily.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, etc.), PayPal, Shop Pay, Apple Pay, and more (see footer).
Is my payment information secure?
Yes. We use secure, SSL-encrypted checkout and only trusted payment processors.
Can I change my order after placing it?
If your order hasn’t shipped yet, we may be able to modify it. However, the order will ship within hours of being received. Contact us ASAP at info@drgaffneybestfoot.com.

Do you sell or share my personal information?
No. We do not sell or share your personal information. We only use it to process orders, provide support, and send relevant communications.
How do you protect my data?
We use industry best practices: encryption, access controls, and secure servers.