Refund policy
30-Day Return Policy
You have 30 days after receiving your item to request a return. Please review the next section to determine if your item is eligible for a refund. If you need to return an item, please allow 4 weeks for refund processing and review our return policy below.
Eligibility for Refunds
To be eligible for a full refund minus shipping cost, your item must be in the same condition that you received it—unworn, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Gently used products may be eligible for a 50% refund. Please submit photos for evaluation.
Excessively worn items are not eligible for return or refund.
Although we strive to educate on the proper use and selection of foot products, personal effectiveness is often unknown until the product is used. Unfortunately, used medical products cannot be resold.
How to Start a Return
Contact us at sales@drgaffneybestfoot.com or call (423) 302-0859.
Return Address:
DrGaffneyBestFoot
359 Opie Arnold Rd. #1
Limestone, TN 37681
If your return is accepted, we’ll send you a return shipping label along with instructions. Items sent without prior approval will not be accepted.
You can always contact us with any return questions at sales@drgaffneybestfoot.com.
Shipping Costs
Shipping fees are non-refundable unless the return is due to our error. If so, we will send you a pre-paid return label.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can make it right.
Exchanges
The fastest way to get what you want is to return the item you have and place a new order once the return is accepted.
Lost Shipments
A package may be delayed, lost, or delivered to a neighbor. We require a 10-business-day hold from the original shipment date before resending. If the postal service cannot confirm delivery, we will reship your order.
Refunds
Once your return is received and inspected, we will notify you of approval. If approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process the refund.
If more than 15 business days have passed since your refund was approved, contact us at sales@drgaffneybestfoot.com.